We are in the middle of a global pandemic caused by a novel virus. Consequently, as our information grows and/or our case numbers and other important metrics change, best practices may change as well and so do guidelines and executive orders. These guidelines and EO’s are designed to keep us all as safe as humanly possible. For more information on what is current, check out the table and map on this website – https://www.michigan.gov/coronavirus/0,9753,7-406-100467_100913—,00.html.
You can also find information, including updates on Governor Whitmer’s executive orders, Oakland County Executive Dave Coulter’s executive orders, fact sheets, translated resources and more at
Please read through the rest of this resource guide for helpful information and resources for you and your family. If you ever need further assistance, have a question or simply want to express your opinions and thoughts, please feel free to call my office at 517-373-2417. My staff and I are working primarily remotely but checking messages throughout the day.
Hotlines and Other Help
COVID-19 has caused enormous problems around the world, country and certainly in our state. If you are struggling to pay bills or need help in another way, please don’t hesitate to reach out! If you need cash assistance, state emergency relief, healthcare, help finding employment or other assistance, please go to MI Bridges at https://newmibridges.michigan.gov/s/isd-landing-page…
The Children’s Services Agency within the Michigan Department of Health and Human Services (MDHHS) has developed the “Family Well-Being Guide,” a new resource with information on how everyone can support children, parents and other caregivers during the COVID-19 emergency. You can find this guide here – https://www.michigan.gov/documents/coronavirus/Family_Wellness_Guide_FINAL_web_688650_7.pdf
Oakland County has a hotline for non-health related COVID-19 questions, such as food and housing assistance, that is available from 8 a.m. to 8 p.m. every day at 248-858-1000. For health-related questions, call your primary care physician or you can call the Oakland County Nurse On Call at 800-848- 5533, Monday through Friday between the hours of 8:30 a.m. to 5 p.m. In addition, Beaumont Hospital has a hotline for COVID-19 questions, and health experts there can be reached at 800-592-4784.
Businesses who have questions about whether they are “essential businesses” can call Oakland County Economic Development and Community Affairs at 248.858.0721. If no one answers, leave a message and someone will call you back
If you need legal resources, The Southwest Detroit Immigrant and Refugee Center is offering 30-minute online consultations in place of in person visits. Sign up at: https://detimmigrantcenter.com/sign-up-for-online-legal-consultations/?fbclid=IwAR2l-TjjCz-b03kylbDPxYbTzP0TAE0_TM9lqld3KeZ_FYa2f9PO53auR7g. Lakeshore Legal Aid Offices are closed, but you can call 888-783-8190 or apply online at michiganlegalhelp.org for assistance.
Individuals and small businesses who would like to talk to a financial counselor can contact the Oakland County Treasurer’s office at 248-858-0611. You can also contact the Oakland County Treasurer’s office lead financial counselor Reda Nafso at firstname.lastname@example.org or (248) 807-5287. More information can be found on the Treasurer’s website at https://www.oakgov.com/treasurer/residents/Pages/empowerment.aspx.
Healthcare workers who would like mental health support can call the Wayne State University volunteer hotline service for healthcare workers. The hotline will be available Monday through Saturdays from 5 AM – 9 PM. They are offering support and resourcing to help providers continue to function through this crisis. Hotline services are free, completely confidential, and anonymous. Support can be accessed via the following telephone number: 1-888-910-1636. Clinicians who wish to volunteer and provide support to our healthcare providers must complete this VOLUNTEER FORM found here – https://socialwork.wayne.edu/covid19/hotline_volunteer_screening_04_06_20_final_v4.pdf and return it via email to COVIDHOTLINE@wayne.edu and they will be in touch.
For help with a wide variety of concerns and problems, OLHSA helps Oakland and Livingston County residents with services and appropriate referrals for crises situations and long-term problems. They can help with food insecurity, housing problems, mortgage issues, utility problems and more. Go to https://www.olhsa.org/COVID19 or receive essential services virtually during these difficult times by speaking to an OLHSA employee at (248)209-2600.
If you are in need of legal assistance, Lakeshore Legal Aid may be able to help. They are a not-for-profit law firm providing a range of free civil legal services to people who are low income, seniors, and survivors of domestic violence and sexual assault in our communities. They can help with a wide array wide array of legal concerns including custody and parenting time, domestic violence, unemployment cases, eviction concerns and more! To see if you qualify call them at 888-783-8190 or check their website at https://lakeshorelegalaid.org/
As the curve continues to flatten and many businesses reopen their doors, the Michigan Occupational Safety and Health Administration (MIOSHA) within the Dept. of Labor and Economic Opportunity (LEO) issued workplace guidelines for employers and employees and created a new hotline, 855-SAFEC19 (855-723-3219), to answer guideline questions and further protect Michigan’s workforce from the spread of COVID-19. Note that BOTH employers and employees are invited to call the hotline with questions! For more information check the MIOSHA website at https://www.michigan.gov/leo/0,5863,7-336-78421_11407—,00.html?fbclid=IwAR2Q2Wnmx64a-Nba22YFCr1u7pTvxs3WDEeRUH_NCD7794E3hcAm8LLKoZo.
MENTAL HEALTHCARE, STRESS MANAGEMENT AND SUPPORT
Confidential emotional support counseling is now available 24/7 at no cost to Michiganders who call the state’s #COVID19 hotline at 888-535-6136 and press 8 when prompted. To access a variety of emotional support resources, visit http://Michigan.gov/StayWell.
Oakland Community Health Network (formerly Community Mental Health) is staffed up to be able to provide crisis counseling help for students and other adults during this time of stress. Resources and more information are available on their website at http://oaklandchn.org/. If you need help, call the Crisis line at 800-231-1127 – 24 hours a day. They have text and chat services available. There is also a non-emergency help and substance abuse counseling at 248-464-6363, available during the day.
If you are looking for counseling or help due to intimate partner violence and/or sexual assault, HAVEN of Oakland County offers a 24-hour crisis and support hotline at 248-334-1274. They also provide on-line chat, information and resources on their website at https://www.haven-oakland.org/. In addition, if you need shelter, you can call the HAVEN hotline (248-334-1274). HAVEN’s residential program is Oakland County’s only 24-hour emergency shelter exclusively for domestic violence and sexual assault victims and their children. The HAVEN shelter is offered free of charge.
Another local resource in District 12 is Honor Community Health. The temporary closure of schools and businesses has left many disconnected from typical supports and services. During this time, Honor Community Health aims to be a continued resource to all students, and families across Oakland County, by offering Primary Care, Behavioral Health Counseling, and Referral to Community Resources via phone and telehealth. The helpline is staffed by licensed Behavioral Health Clinicians and Care Managers who are well trained and have extensive experience providing services and support to children, adolescents, and families. Call their helpline at 248-897-0722. The helpline is available Monday through Friday from 9 am – 4 pm.
For Alzheimer’s caregivers, the Alzheimer’s Foundation of America offers virtual programs such as fitness, meditation, technology, Broadway concerts, art and self-care. Visit https://www.facebook.com/AlzheimersFoundationofAmerica/ to take part in the programs. They can be viewed any time after the events.
By texting the keyword RESTORE to 741741, Michigan residents can have a confidential text conversation with a crisis counselor. Trained counselors are available 24 hours a day, seven days a week to respond to texts from Michigan residents who are facing a mental health crisis — everything from anxiety and financial issues to suicide and domestic violence. As part of Michigan’s partnership with Crisis Text Line, people who text RESTORE to 741741 will receive referrals to local mental health resources and connections. Crisis texts are confidential, but this partnership also will provide the state with broad trends to understand the need for any additional services.
In addition, MDHHS has expanded mental health resources for people in Michigan as its residents face greater stress and anxiety due to the COVID-19 pandemic. Other parts of the Stay Home, Stay Well efforts include:
Additional information about all of these resources can be found on the MDHHS Stay Home, Stay Well webpage, www.michigan.gov/StayWell.
Here are a few additional resources you may find useful:
Tips for talking to children about COVID-19
How to build resilience
Mental Health and COVID-19 Information and Resources
Headspace, Meditation and Mindfulness App
31 Tips to Boost Your Mental Health
Seniors 60 and up in need of food should contact their local Meals on Wheels as listed below. As far as we know, there is no wait list for any MOW provider except for Macomb County, however, not all MOW providers are operating 5 days a week to limit exposure. Because of this, there may be a delay in getting the meals out to new clients. Oakland County has several different organizations that provide home delivered Meals on Wheels.
Oakland Meals on Wheels
Serves: South Central and Southeast Oakland County, including: Berkley, Beverly Hills, Birmingham, Clawson, Ferndale, Franklin, Hazel Park, Huntington Woods, Lathrup Village, Madison Heights, Oak Park, Pleasant Ridge, Royal Oak Township, Southfield, and Troy (248) 689-0001
National Council of Jewish Women—Kosher Meals On Wheels
Serves: Oakland County (248) 592-2313
Older Persons’ Commission
Serves: Northeast Oakland County, including: Addison Township, Auburn Hills, Brandon Township, Clarkston, Independence Township, Lake Angelus, Leonard, Oakland Township, Orion Township, Oxford Township, Rochester and Rochester Hills (248) 608-0264
Pontiac Meals On Wheels
Serves: Pontiac (248) 738-9393
Western Oakland County Meal On Wheels
Serves: Bloomfield Hills, Bloomfield Township, Commerce Twp., Groveland, Highland, Holly, Keego Harbor, Lyon Township, Village of Milford, Milford Township, Northville, Novi, Orchard Lake, Rose Township, South Lyon, Springfield Township, Sylvan Lake, White Lake, Walled Lake, West Bloomfield, and Wixom (888) 886-8971 or (810) 632-2155
Bloomfield Township Senior Services (for food and essential transportation)
Serves Bloomfield Township and Bloomfield Hills (Please note that this program is not funded or managed by the Area Agency on Aging 1-B. Western Oakland County Meals on Wheels serves Bloomfield Hills and Bloomfield Township and receives funding and oversight from AAA 1-B) (248) 723-3500
In North Oakland, for essential transportation and grocery delivery help, Seniors can call NOTA. The senior (60 and over) does NOT have to be a current NOTA rider to take advantage of these emergency service. You need only be a resident of Oxford, Addison or Orion townships or the villages of Oxford, Leonard or Lake Orion. Please look on their website so you can provide interested seniors with information about their services – http://www.notaride.org/. Phone is (248) 693-7100.
Also, Oxford/Orion FISH Food Pantry provides groceries for our neighbors in need who live in Oxford, Lake Orion, Addison and Oakland Township. They provide food based on pounds per the size of the family. This can range anywhere from 60 to 200 pounds per month. If you are in need or know someone that needs our help who lives in one of our neighborhoods, call 248.628.3933 to arrange for a client review. Website is https://oxfordorionfish.org/index.html.
In addition, you can go to https://www.gcfb.org/community-distribution-sites/ and find a distribution site. It is updated regularly.
Michigan recently received additional federal dollars to help provide meals to older adults as the state responds to the COVID-19 pandemic, and wants to make seniors aware of food delivery programs. These programs – available to Michigan residents over age 60 – provide meals through home delivery and pick up services during the current pandemic. Seniors who need extra support at this time can now sign up for assistance, including meal delivery, delivery of non-perishable food items, and daily wellness-check calls, through the MDHHS coronavirus website. Click here and fill out this form to see if you qualify – https://newmibridges.michigan.gov/s/request-meal-delivery-reassurance?language=en_US
Seniors in Oakland County can also call the Oakland County hotlines listed above (248-858-1000 for food and housing questions and 800-848- 5533 for health-related questions). Also, as stated above, seniors in Orion Township, who need food assistance or other help can email email@example.com, or call 248-391-0304, ext. 3507. In central Oakland County you can go to www.mycovidresponse.org. Fill out a short form on the website and they will get back to you.
HELP WITH UTILITIES
RESIDENTIAL CUSTOMERS WHO NEED ASSISTANCE WITH THEIR ELECTRICITY OR HEATING BILLS BECAUSE OF IMPACTS OF THE CORONAVIRUS SHOULD:
Step 1: Be proactive – Contact your utility or propane supplier to ask what kind of protections, funding, flexible payment options, or energy saving tools and resources are available. For DTE call, 1-800-477-4747 and for Consumers call 1-800-477-5050.
Step 2: Get help by calling 211 – Call 2-1-1 and ask how you can get help paying your utility bill or go to www.mi211.org to learn about agencies that may assist you with your energy bill.
Step 3: State Emergency Relief (SER) Program – Apply directly through MI Bridges for bill payment assistance or call 855-275-6424. MI Bridges can be found at https://newmibridges.michigan.gov/s/isd-landing-page?language=en_US. Information is required to verify your income so you may want to work with your utility or 2-1-1 first on tips to navigate this process.
Step 4: Apply for a Home Heating Credit – Visit the Michigan Department of Treasury’s website at https://www.michigan.gov/taxes/0,4676,7-238-43513_66852-330928–,00.html to see if you qualify. Even though this funding is distributed by the MI Dept. of Treasury, you do not need to pay taxes or wait for a tax return to receive this credit so apply now if you are eligible. For more information about the Home Heating Credit, see our this tip sheet – https://www.michigan.gov/documents/mpsc/home_heating_credit_361574_7.pdf.
Even if your income has recently changed due to COVID-19, help is available. Click https://www.michigan.gov/documents/mpsc/mpsc-ca_homeheatinghelp_276964_7.pdf for more information about energy assistance.
Comcast is taking immediate steps to help connect low-income families to the Internet at home. New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax if you apply and are approved by December 31, 2020. After promotion, regular rates apply. For all new and existing Internet Essentials customers, the speed of the program’s Internet service has increased to 25 Mbps downstream and 3 Mbps upstream. Households with outstanding debt owed to Comcast may be eligible for Internet Essentials. For information go to https://www.internetessentials.com/covid19 or call 1-855-846-8376 for restrictions and complete details.
The Oakland County Water Resources Commissioner, Jim Nash, is suspending the late-payment water program until further notice due to current circumstances. Additionally, for any residents whose water service has been put on hold, WRC will assist in getting their water turned back on. For assistance, please call 248-858-1110. For more information, check out their website at https://www.oakgov.com/water/Pages/default.aspx
As you already know, all K-12 schools in Michigan are closed. Most, if not all, school districts in Senate District 12 are providing free breakfasts and lunches to their students. Some are offering free food to all children in the area, regardless of if they are registered students or not. Please visit your school district’s website for details. If you cannot find the information, please feel free to contact my office at 517-373-2417 and we will help find it for you!
If you have questions about food and housing, please call the Oakland County hotline, available 8 a.m. to 8 p.m. every day, at 248-858-1000.
The United Way for Southeastern Michigan has a 2-1-1 helpline that is confidential and available 24 hours a day, 7 days a week. They have established a fund specifically to help during the coronavirus pandemic. Please call for more information.
You can also visit PantryNet.org to locate a food pantry near you.
In Orion Township, if you need food assistance or other help please email firstname.lastname@example.org, or call 248-391-0304, ext. 3507.
In Orion Township, Forgotten Harvest is hosting a special car only drive up mobile food pantry distribution every Monday from 9 am – 1 pm at the Civic Center Park, 2725 Joslyn Court, Orion 48360.
In central Oakland County you can go to www.mycovidresponse.org. Fill out a short form on the website and they will get back to you.
Finally, if you have school age children, please check the website of school districts near you. Most are providing FREE pick-up breakfasts and lunches to children in their area.
As noted above, Oxford/Orion FISH Food Pantry provides groceries for those who live in Oxford, Lake Orion, Addison and Oakland Township. They provide food based on pounds per the size of the family. This can range anywhere from 60 to 200 pounds per month. If you are in need or know someone that needs our help who lives in one of our neighborhoods, call 248.628.3933 to arrange for a client review. Website is https://oxfordorionfish.org/index.html.
In addition, you can go to https://www.gcfb.org/community-distribution-sites/ and find a food distribution site. It is updated regularly.
Additional food resources and help may be found at the following locations. Please note, providers may change with no notice, so please check before you go.
PROPERTY TAX PAYMENTS
Oakland County Treasurer Andy Meisner has stated that no one in Oakland County will be foreclosed on because of circumstances related to COVID-19. Anyone with a hardship associated with the coronavirus outbreak will not face foreclosure this year, and their property will be pulled from the tax foreclosure process. For more information, visit oakgov.com/treasurer or call the Treasurer’s office at 248-858-0611.
REPORT PRICE GOUGING
To report price gouging during the pandemic, please call the Attorney General’s office at 877-765-8388.
Governor Whitmer issued an executive order to expand unemployment benefits to:
In addition, the State is also seeking solutions for self-employed workers and independent contractors who traditionally do not have access to unemployment insurance. Access to benefits for unemployed workers will also be extended as follows:
Eligible employees should apply for unemployment benefits online at Michigan.gov/UIA or call 1-866-500-0017.
Effective Tuesday, March 24, 2020, the Oakland County Michigan Works! offices are offering a limited number of services ONLY by telephone and virtual/remote services.
Appointments are required. There will be no in-person services available at this time. Please call 1-800-285-WORKS (9675) to make an appointment and they will help you over the phone.”
Michigan’s self-employed workers, gig workers, 1099-independent contractors and low-wage workers affected by COVID-19 can now apply for federal Pandemic Unemployment Assistance (PUA). To apply go to www.michigan.gov/uia. A helpful video on how to apply can be found here: https://www.youtube.com/watch?v=6nyM03i1H7w&list=PLcPPZAWezX74MaMSac3l900E2KE8ph3_2&index=6&t=0s. Please note that processing of these claims begins April 20th. A confirmation number is generated when the PUA application has been accepted. PUA claims remain in draft status until processing begins on April 20, 2020.
Oakland County is offering a one-time grant for eligible residents to pay up to three months of past-due rent, mortgage and utility payments. The program will assist low-income households whose gross household income is less than 80% of the Area Median Income as defined by the U.S. Department of Housing and Urban Development.
To be eligible, you must have had a temporary job loss, reduction in work hours, or other income hardships caused by the COVID-19 pandemic. Find more information here – https://www.oakgov.com/covid/grants/Pages/rent-mortgage-utility-relief.aspx.
The Oakland County funds will be distributed in two phases:
Applications will be accepted during each phase until funds are exhausted. If you want an application mailed to you, email OCHousingRelief@oakgov.com or call (248) 858-0730.
In addition, the State of Michigan has also created a new program to help residents who have fallen behind on their rent due to COVID-19. The Eviction Diversion Program utilizes a special court process to get fast rental assistance for renters who have been impacted.
Coronavirus Relief Fund (CRF) rental assistance payments will cover up to 90% of the past-due rent for qualifying individuals. Landlords will be required to forgive 10% of past-due rent and remove any late fees or penalties from the amount due. CRF funds can only be used on rent that was due beginning March 1, 2020. Find more information here – https://www.michigan.gov/mshda/0,4641,7-141-5555-533463–,00.html.
Residents of Oakland County can also get more information on this program by calling the Community Housing Network Housing Resource Center at (248) 269-1335.
Other resources for housing needs include:
Information on help for small businesses is changing rapidly, with the latest available on the Michigan Department of Labor and Economic Development website.
The Michigan Economic Development Corporation (MEDC) is an excellent resource on grants, loans and programs for small businesses in Michigan. This includes information on the Small Business Relief Program, the Tech Startup Stabilization Fund program, the Northern Initiatives Program and more! Check them out at https://www.michiganbusiness.org/covid19/. If you have any questions or wish to speak to MEDC directly, please call 888-522-0103.
The U.S. Department of Small Business Association has information on their website about disaster assistance and other business resources. The SBA is available to assist you with a wide variety of resources including the Economic Injury Disaster Loans (EIDL) which you can find at www.sba.gov/disaster. You may also contact the SBA Disaster Customer Service Center (M -F 8:00 am to 8:00 pm, Sat/Sun 8:00 am to 5:00 pm Eastern Time) at 1-800-659-2955 (TTY: 1-800-877-8339)
or e-mail: email@example.com.
The SBA can also provide you with information on and assistance with SBA Guaranteed Loans such as Microloans and 7(a) Guaranty Loans. In addition, the SBA has local resource partners that can help you. Find them at www.SBA.gov/local-assistance. The Detroit area office of the SBA can be contacted at 313-226-6075 and on-line at www.sba.gov/mi or by email at Michigan@sba.gov.
The SBA Funded Women’s Business Centers in Southeast Michigan can be reached at 734-677-1400 or on-line at www.greatlakeswbc.org.
If you are an aspiring entrepreneur or small business owner looking for free mentorship and advice from volunteer real-world business executives—in-person or virtually and/or free or low cost workshops and webinars you can want to check out SCORE Business Mentors at www.score.org. In the Detroit area you can reach them at 313-226-7947 or at www.detroit.score.org.
If you are an aspiring entrepreneur or small business owner looking for free business consulting to get started or grow and/or free or low-cost training on crucial topics, you may want to check out Small Business Development Centers at 616.331.7480 or www.sbdcmichigan.org.
If you are a veteran of the US military or a military spouse in need of counseling or transition assistance, training and advice to start or grow your business, or purchase a new business or resource referrals, you can find help at Veteran’s Business Outreach Centers at 810.767.8387 or http://vetbizcentral.org/.
You can find additional resources at the U.S. Chamber of Commerce.
The Small Business Association of Michigan also has COVID-19 resources online or by email at firstname.lastname@example.org.
If you are a small business or non-profit in Pontiac and have questions or need help, you can call the Pontiac Small Business hotline at 248-758-3300.
Oakland County is also an excellent resource for small businesses and is working hard to help all businesses located in the county. Oakland County businesses can find a significant number of resources and help at the Oakland County Business Advantage home page – https://www.oakgov.com/advantageoakland/Pages/default.aspx. Businesses can also call the Oakland County Economic Development & Community Affairs Department at 800-858-1000 or email them at email@example.com. The Oakland County One Stop Business Center can also be reached at 248-858-0783.
COVID-19 employer resources for Oakland County employers can be found at www.oakgov.covid. Here you will find a small business toolkit, grant and loan information, business relief, worker relief and Oakland County health orders.
In addition, Oakland County Michigan Works! offers a wide variety of help to small businesses in the county. They offer talent recruitment, job fairs, candidate pre-screenings, employee retention services, training support and more. You can reach them at 1-800-285-WORK (9675). You can reach the Director, Ms. Jennifer Llewellyn, directly at firstname.lastname@example.org.
SECRETARY OF STATE
In accordance with Governor Gretchen Whitmer’s “Stay Home, Stay Safe” executive order, all Secretary of State offices are closed until further notice to slow the spread of the coronavirus and protect public health. Late fees will be waived during this period. Customers can complete many transactions using online services and can make an appointment for a future visit (subject to cancellation). For more information please go to the Secretary of State website at https://www.michigan.gov/sos/ or call 1-888-SOS-MICH.
WAYS TO HELP
There are many ways you can help out right now! Michigan needs public health volunteers, medical volunteers, community volunteers and donations. You can make a difference. To volunteer or donate please go to https://www.michigan.gov/coronavirus/0,9753,7-406-98178_98811—,00.html. On this link you will find multiple donation and volunteer opportunities – multiple ways you can help!
In Oakland County several organizations such as the Pontiac Community Foundation, Oakland University and others are involved in a network of leaders from various local community organizations, churches, and other agencies in central Oakland County who are working to establish connections between those in need and those with resources to meet those needs. If you or your organization would like to get involved or volunteer to help or donate through this group, please go to https://www.mycovidresponse.org/.
In Orion Township, if you would like to volunteer or donate, you can go to https://www.oriontownship.org/, scroll down to the donation section and follow the links.
To donate or volunteer with Forgotten Harvest please go to https://www.forgottenharvest.org/COVID19/.
Michiganders and businesses can donate items needed most by hospitals and medical providers. Many health care facilities throughout Michigan are facing shortages of essential medical supplies and personal protective equipment. To donate go to https://www.michigan.gov/coronavirus/0,9753,7-406–522687–,00.html. In addition, Oakland County businesses who have supplies to donate can contact Oakland County Emergency Management by email at email@example.com. Oakland County has a local drop-off location. They will also come pick up your donation if needed. Email them the details. Businesses who want to SELL personal protective gear, please email firstname.lastname@example.org. All other businesses needs related to PROCUREMENT and/or SUPPLIER CAPABILITIES, please go to https://pmbc.connect.space/covid19/forms.
Finally, if you are healthy and able, Michigan hospitals need blood donations! We have a critical shortage right now. You can find our more information about how to donate blood at https://www.redcross.org/.
QUESTIONS? CONTACT MY OFFICE
Please remember that while my staff and I are working remotely, we are always available to help. Call our office at 517-373-2417, leave a voicemail and we will return your call as soon as we are able to.
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